ABC99 Privacy Policy – Your Data, Our Responsibility

This Privacy Policy establishes a clear understanding of data protection between ABC99 (abc99.casino) and its members. By using ABC99's services — whether through the website, mobile app, or any other digital channel — you are deemed to have accepted this Privacy Policy.

ABC99 believes privacy is a fundamental right. We are committed to protecting the personal information of our members across Bangladesh to the highest standard. This policy has been written in plain, straightforward language — deliberately avoiding complex legal jargon.

This policy applies to all types of personal information — including details provided during registration, transaction records, gaming activity, and data automatically collected from your device.

ABC99 collects two types of information from members — data you provide directly and data collected automatically.

ABC99 collects information in several ways:

• Direct Input: Information you provide through registration forms, the KYC process, and support chat.
• Automatically Collected: Through cookies, log files, and tracking technologies while you use the platform.
• Payment processor: Confirmation details received from payment partners when transacting via bKash, Nagad, or Rocket.
• Third-Party Verification: Through approved identity verification service providers.
• Device Signals: Data obtained from the device's operating system while using the mobile app.

ABC99 uses the information it collects for the following purposes:

• Account management: For registration, login, password reset, and account security.
• Payment Processing: To process deposits and withdrawals securely and to maintain a record of your transaction history.
• Customer support: To assist with issue resolution in support chat and to understand the context of your account.
• Fraud prevention: To detect suspicious transactions and unusual account activity.
• Service improvement: To personalize your gaming experience and improve the quality of our platform.
• Legal Obligation: To comply with directives from regulatory authorities.
• Marketing Communications: With your consent, to keep you informed about offers and promotions. You may withdraw this consent at any time.

ABC99 strictly limits the sharing of member information except in specific circumstances. Information may be shared in the following cases:

• Payment partners: Payment service providers such as bKash, Nagad, and Rocket receive only the information strictly necessary to process a transaction.
• Game Provider: When playing slots or live games, the relevant game provider may receive limited session data.
• Identity verification service: Required documents are shared with authorized verification agencies as part of the KYC process.
• Law enforcement agencies: When required to comply with a legal order or government directive.
• Regulatory Authority: During audits by licensing authorities or regulatory bodies.

In each of the above cases, only the minimum necessary information is shared, and all partners are bound by strict confidentiality agreements.

ABC99 stores member data on secured servers. Our security measures include:

• 256-bit SSL/TLS encryption — bank-grade protection for all data transfers.
• Data is stored in encrypted form on our servers and cannot be read directly.
• Regular security audits and vulnerability assessments.
• Restricted access — only authorised personnel can view data on a need-to-know basis.
• Automated fraud detection system.

Data retention period: Data for active accounts is retained for as long as the account remains active. After account closure, certain data may be kept for up to 5 years due to legal obligations, after which it is securely deleted.

The ABC99 website and app use cookies — small data files stored on your device that help improve platform performance. We primarily use three types of cookies:

You can disable cookies through your browser settings, though doing so may affect certain platform features.

ABC99 complies with international Anti-Money Laundering (AML) policies. As a result, KYC verification becomes mandatory when withdrawals exceed a certain threshold or suspicious activity is detected.

What May Be Required During the KYC Process:

• A clear photo of your National ID (NID) or passport.
• A recent selfie — taken while holding your ID document.
• Mobile wallet statement or bank documents (if required).

These documents are used solely to confirm your identity. They are stored on encrypted servers and are accessible only to KYC-authorised staff. Once verification is complete, your account is typically fully activated within 3 to 5 minutes.

ABC99 services are strictly for users aged 18 and above. ABC99 does not knowingly collect any information from minors.

If we inadvertently collect information belonging to a minor and this comes to our attention — whether reported or discovered internally — we will immediately delete that data and close the associated account.

As an ABC99 member, you have certain rights over your personal data. You can exercise these rights by submitting a request through our support team.

To exercise your rights, write to support@abc99.casino. ABC99 is obligated to respond within 30 days.

Various third-party services are integrated into the ABC99 platform — including game providers, payment gateways, and identity verification services. All such partners are bound by confidentiality agreements with ABC99.

Third parties may have their own privacy policies that differ from ABC99's. ABC99 is not responsible for third-party data protection practices, but we regularly assess our partners' standards.

ABC99 may update this Privacy Policy as needed. Members will be notified of significant changes in advance via email or in-app notification.

You can check the "Last Updated" date at the top of the page to see whether the policy has changed. Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions or concerns regarding the privacy policy, email us directly at support@abc99.casino.